ANALISIS KEPUASAN PENGGUNA WEBSITE ORLANSOFT MENGGUNAKAN METODE WEBQUAL 4.0

Abstract

Orlansoft website is an ERP (Enterprise Resource Planning) solution that unifies business operations into a single system that integrates and optimizes business processes and provides real-time critical information for all entities and office locations from a single source. PT Multifortuna Sinardelta, in its business processes, uses the Orlansoft website. The quality of the website greatly affects the level of user satisfaction itself. The higher the quality of a website, the more users will access the website. So far, there is no appropriate method and way to measure user quality of the Orlansoft website. This research examines the extent of user satisfaction in using website services. The Webqual 4.0 method has been successfully applied to similar research with website quality measurement and helps to understand the factors that affect user satisfaction, with three measurement categories including usability, information quality and service interaction quality. From the test results, the calculated F value = 11.536 with a significance of 0.0000011. In this study, the calculated F value is 11.536> F table 2.81 and the significance value is 0.0000011 <0.01, thus it can be concluded that variables X1 (usability quality), X2 (information quality), and X3 (service interaction quality) have a significant and positive effect on variable Y (user satisfaction). This is evidenced by the results of the analysis which gives positive results for each variable on the dependent variable.