Analisis Kepuasan Pemohon Izin Pemasukan/Pengeluaran Sektor Peternakan Di Provinsi Bali

Abstract

Livestock sector is one of the agricultural development priorities in the effort to make Indonesia as the world's food barn by 2045. Livestock business has enormous potential to be developed. The purpose of this study is to (1) identify the business characteristics of the applicant for the entry/export permit for livestock sector products; (2) identify the level of accountability, effectiveness and transparency of the application for the entry/export permit for livestock sector products; (3) identify the satisfaction level of the applicant for the entry/export permit for livestock sector; (4) to identify the effect of accountability, effectiveness and transparency on the satisfaction of applicants for entry/export permits for livestock sector products. This study utilize a sample of 80 companies by means of the slovin formula. The analytical method used in this research is descriptive method and structural equation model (SEM). The results shows that (1) the form of the company applying for the permit is dominated by trading businesses (UD) by 36.25 percent which have been operating for about 1-10 years with share ownership and the source of company funding comes from private funding. The majority of companies have a turnover of less than Rp. 300,000,000, - per year which is included in the category of micro-enterprises. The types of permits that are often applied for by applicants are permits for the issuance of inter-provincial beef cattle; (2) the level of accountability, effectiveness and transparency of application for entry/export permits for livestock sector products is in the good category. (3) the satisfaction level of the applicant for entry and exit permits for livestock sector products is in the very satisfied category. (4) effectiveness and transparency have a positive and significant effect on the satisfaction of the permit applicant, but accountability has no effect on the satisfaction of the permit applicant. Thus, it is suggested that there should be a consistent development of e-licensing and procedures, to enable the organizations to increase their capacity in dealing with community demands; and the handling of complaints is expected to be executed swiftly.