Abstract
Member participation is the participation of members in exercising their rights and obligations mentally or emotionally to improve or maintain or achieve cooperative goals. This study aims to determine the effect of member participation on satisfaction, level of trust, business environment, service quality, and motivation of members. This research was conducted at the Cooperative of the Republic of Indonesia Employees Percut Sei Tuan. Sampling in this study uses a Simple Random Sampling method. The number of samples examined in this study is 40 samples of cooperative members. This study uses the method of Classical Assumption Test and Multiple Linear Regression. The results of this study indicate The coefficient of R² value of 0.454 can be interpreted that 45.5% participation of members can be influenced by these variables,and the results study indicate that there are significant variables of Member Satisfaction, and where other variables such as the level of trust, business environment, service quality and member motivation there are no adherence to level participation level variables of member at the Cooperative of the Republic of Indonesia Employees.
Highlights
Partisipasi anggota merupakan ikut sertanya anggota dalam menjalankan hak dan kewajiban secara mental atau emosional untuk meningkatkan atau mempertahankan atau mencapai tujuan koperasi.penelitian ini bertujuan untuk mengetahui pengaruh partisipasi anggota terhadap, kepuasan, tingkat kepercayaan, lingkungan usaha, kualitas pelayanan, dan motivasi anggota
This study aims to determine the effect of member participation on satisfaction, level of trust, business environment, service quality, and motivation of members
The results of this study indicate The coefficient of R2 value of 0.454 can be interpreted that 45.5% participation of members can be influenced by these variables,and the results study indicate that there are significant variables of Member Satisfaction, and where other variables such as the level of trust, business environment, service quality and member motivation there are no adherence to level participation level variables of member at the Cooperative of the Republic of Indonesia Employees
Summary
Uji Hipotesis pada penelitian ini adalah uji regresi linier berganda dengan bantuan perangkat lunak SPSS 21.Uji regresi linier berganda dilakukan untuk menganalisis apakah variabel Kupeasan, tingkat kepercayaan, lingkungan usaha, kualitas pelayanan dan motivasi anggota berpengaruh atau tidak terhadap Tingkat Partisipasi. Adapun alat uji yang digunakan pada penelitian ini antara lain: Uji Simultan (Uji F) Uji F dilakukan untuk melihat pengaruh variabel independen (kualitas pelayanan, kepercayaan, dan citra merek) secara bersama-sama terhadap variabel dependen (tingkat kepuasan anggota) atau sering disebut uji kelinieran persamaan regresi. Hasil rangkuman untukuji F dapat dilihat pada tabel 1. Anova di bawah ini sebagai berikut: ANOVAa
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