An Systematic Research Analogy on Human Resource (HR) Policies and its Implementation at BPO in India

Abstract

The industry has been growing rapidly. At the present time, when the business scenario is completely ruthless due to the impending pandemic it is very hard to keep hold of the knowledge based in professional BPO industries. The BPO Industries have high friction or employee turnover rate which not only have side effects which includes decreased productivity, increased recruitment costs, avoidable time spent on training new employees, and lost sales but also businesses with high staff turnover typically experience low employee morale and productivity rates. Hence the involvement of HR policies plays a crucial role in retaining, identifying, motivating the right spirited employees and ensuring that the employees are aware of their rights and they feel safe and encouraged within the business environment. As per the findings of this paper the major problems arising in BPO sector is that employees do not know about the HR policies , they believe in positive reinforcement only and that the employees and HR professional do not see an impact of the HR policies on performance of the company as a whole. This HR Policies related study is to pave the way of BPO companies to change their views and ideologies regarding the company employees and treat them as an investment giving them their required priority. Keywords: HR Policies, BPO, Attrition