An out-patient study into the suitability of providing Ear, Nose & Throat patients with internet based information

Abstract

Introduction: The internet is an increasingly important and versatile source of medical information. This study aims to assess the suitability of providing recommended internet addresses to help patients find internet based information. Method: The study included every out-patient attending the department in a three week period, and involved filling in a questionnaire prior to their appointment. Results: 632 completed questionnaires were collected. The results showed 75.4% of patients had access to the internet at work or at home, or could gain access with someone else's help. Computer access and internet use was high among younger patient's, decreased to about 50% among patients in their 60's and declined dramatically after the age of 70. A total of 62% of all out-patients expressed an interest in using internet addresses if they were provided. It also showed that only 21.7% of patients preferred internet information and that 68.8% would rather be given a leaflet. Conclusion: This study shows that the majority of patients have access to the internet and would use internet based information if directed to it. Currently this would serve the younger population well, since the majority of the older patient groups are much less likely to use the internet for medical information. With computer access and literacy on the increase amongst all age groups, these proportions can be expected to change.