Abstract
Various models are adopted in the change process for a hotel group: Lewin’s Force Field model, Handy’s Shamrock structure, Hiatt change model, Classic Change Curve, Kotter’s model, Gap Analysis model and McKinsey Seven “S” model. The change model aims to strengthen the hotel's profitability. Traditional orthodoxies are challenged, new paradigms of change and operational audits are implemented.
Highlights
The AX Hotel is a five-star hotel located in Macau It has been in the hotel industry for more than ten years
Due to the competition with the other hotels in the region and the recession of the economy, it experienced a downturn in the profit
With the gradual growth in the economy, management believes the change program can help to break the orthodoxies in the hotel
Summary
The AX Hotel is a five-star hotel located in Macau It has been in the hotel industry for more than ten years. In generic types of organization, hotel management and there are signs that the hotel seems losing its can borrow Handy’s (1989) Shamrock structure (Figure 2) for competitiveness in the market, management decides to plan the proposed desired structure. It consists 1) the core workers and implement the change program. Promote the hotel, the international chefs from Hong Kong, The hotel change management team needs to understand the contracting out the cleaning and maintenance service and 3).
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