Abstract
This article describes how database refurbishing and data mining technologies can be used to automatically construct a rule base for customer service systems that support troubleshooting in the global system for mobile communications (GSM) domain. With the support of the GSM troubleshooting ontology, a text-mining-empowered data refurbishing technique can successfully “refurbish” a real-life customer service database. The refurbished database then can support an association rule-mining algorithm that utilizes multiple minimum supports to discover better troubleshooting rules. We have developed an intelligent GSM troubleshooting system based on these techniques. Our experimental results with the system show a substantial improvement in both the quality and the quantity of the mined troubleshooting rules.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Engineering Applications of Artificial Intelligence
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
