An Online Workflow Management System for Streamlining the Processing of Business Permits in A Local Government Unit

Abstract

Throughout the years, information systems are being used to organize and utilize information to support an organization and its management. It also creates a development of policy and decision making to improve the effectiveness and productivity of an organization. The study aimed to develop a workflow management system which was entitled Business Permit Online System (BPOSys), that will streamline the processing of business permits in a local government unit in the Philippines. Specifically, the study aimed to incorporate a tracking module for both the applicants and employees, to develop a web portal that will enable business permit applicants to submit their application online using an electronic form and to develop a module that will produce reports for the local government unit employees based on demographic profiles and automated computation of penalties. Agile methodology was used for this study since it provides opportunities to assess the direction of a project throughout the development lifecycle. Usability testing was incorporated as part of the agile methodology in order to determine the usability of the prototype of the system. After completing the sprints of the usability testing, a user acceptance test was conducted in order to determine if the system has met the specifications. A time and motion study was conducted in order to determine if the streamlining of the processing of business permit application was successful. Based on the results of the Usability and User Acceptance Testing, the system met the criteria which were based on ISO 9126 software quality model. The results of the Time and Motion Study showed that through the use of BPOSys, the duration of processing business permit application was shortened from 5 hours down to up as fast as 2 hours.