Abstract
In the present paper results from an online survey have been reported. The study was conducted to identify the problems being faced by the teachers and students working/enrolled in institutions of higher education in Jammu region. The survey involved a sample of 350 students and 50 teachers (total 400), selected randomly from a population of 4000 community members both students and teachers who were enrolled as members of a social media platform Educational Community. For the purpose of conducting survey, two questionnaires, one meant for students and the other for teachers were constructed and uploaded on Survey Monkey website for administration. The participants were free to respond through the use of desktop computers, laptops, tablet/iPads, smart phones etc. The responses were later analysed. Students and teachers were able to identify different problems they were facing while receiving/imparting education in higher education institutions. These were ranked in order of magnitude. The main problems in case of students were lengthy courses/curriculum for studying, long distance between institution and residence, inability to express ideas, less or no financial-aid/scholarships, lack of communication skills, financial problems in the family, etc. Problems reported by teachers were regarding the salary, workload, job insecurity etc. The results highlight the need to conduct such surveys periodically so that the problems faced by the major stakeholders in higher education can be identified and solutions provided to raise the quality of higher education in different regions.
Highlights
Higher education provides people with an opportunity to develop critical, social, economic, cultural, moral and spiritual faculties
Several other factors have been identified by experts in recent years for the poor quality of higher education in India
One of the major reasons of poor quality could be that the higher educational system is not geared towards alleviating the difficulties faced by the major stakeholders i.e. learners and teachers
Summary
Higher education provides people with an opportunity to develop critical, social, economic, cultural, moral and spiritual faculties. An attempt was made to explore the potential of social media in higher education towards quality improvement in terms of improving engagement levels, awareness and use of social media among major stakeholders i.e. students and teachers in Jammu region of J&K state. An online community of 4000 learners and teachers (both male and female) enrolled / teaching in higher educational institutions of Jammu region was created.
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