Abstract
Supply‐chain management (SCM) involves coordinating and managing all the activities from raw materials procurement to the delivery of the final product to the customer. A key ingredient for effective SCM is timely planning and information processing across the entire value‐added chain. This process demands the efficient use of information technologies/information systems (IT/IS) at strategic, tactical, and operational levels of SCM. There are currently several software vendors that support planning and execution at each of the aforementioned levels, which provide the decision‐maker with several alternative choices. Proposes a multi‐objective mathematical model for effective acquisition and justification of IT/IS systems for SCM. An illustrative example details the application of the model.
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