An investigation of user perceptions and behavioral intentions towards the e-library

Abstract

The purpose of this paper is to explore the understanding of e-library usage and e-library acceptance behaviors. In this paper, we use the technology acceptance model (TAM) and flow theory as theoretical frameworks in order to propose a new model for explaining users' intentions to cont'inue using the e-library. The sample for this study consisted of Korean elementary students that use an e-library system (booktobi). Booktobi, which was established in 2005 in Korea, is the earliest and most famous e-library for elementary school students in Korea. The data for this study were gathered in February 2009 by means of a paper-and-pencil survey. In total, 541 students participated in the study, and a total of 395 students completed the survey, resulting in a response rate of 73%. Of the 395 participating students, 192 were male and 203 were female. With respect to age and education, most of the participating subjects were between 11 and 13 years old. The participants had approximately six to seven years of computer and Internet experience and reported spending an average of 1 to 4 hours on the computer and/or Internet every day. In terms of their usage tendencies, 34% of respondents chose gaming, 29% chose chat-rooms, 19% chose Web browsing, 13% chose e-mail, and 5% chose downloading.The results of this study indicate four major findings. First, interface characteristics (in terms of terminology, screen design, and navigation) can indirectly influence the perceived usefulness via the perceived ease of e-library system use. Second, system characteristics (in terms of relevance and system quality) can directly influence the perceived usefulness of e-library systems. Three, system quality can positively influence both perceived usefulness and the perceived ease of e-library system use. Finally, the total influence of the perceived ease of use can be singled out as a primary determinant of behavioral intention. Although smaller in magnitude, the significant effect of system quality on perceived usefulness suggests that by improving the fit between e-library systems and user information needs, we cannot only generate positive perceptions about the usefulness of e-libraries but also about the ease of their use. These findings highlight the importance of e-library system characteristics and, in particular, system quality.