Abstract
Stress can cause a negative effect on the psychological condition and affect the overall job performance of an employee. The aim of this study is to examine the relationship between job stress and job performance among administrative staff in Selangor (state of Malaysia) Hospitals. Probability sampling techniques were used as the name of the respondents and a simple random sampling was used to conduct this study. List of Government Hospitals has been obtained from the official website and the directory of Ministry of Health Malaysia. The results show that all the variables such as work stress, workload, work-life conflict time pressure, and social pressure significantly influence the job performance of Hospital administrative staffs. The research results help to improve employee performance by understanding the behavior and attitudes of hospital staff against work stress. The implication of the study has been explaining in detail with limitation and future research study for his current research.
Highlights
In recent years, all employees and employers are exposed to the stressful work-life environment
This equation describes that for every increase in the work stress, workload, and time pressure, work-life conflict and stress social influence, there is a decline in job performance by 0.769 (Role pressure) + 0.506 + 0.137 (Work-life conflict) + 0.220 + 0.625 (Influence of social pressure), respectively, provided that other variables remain unchanged
H1: There is a negative relationship between work stress and job performance of administrative staff
Summary
All employees and employers are exposed to the stressful work-life environment. Work pressure is defined as a physical and mental change either positively or negatively impact the performance of an organization. Work stress and job performance has a significant relationship, including climate organization, staff development, working environment and adaptations, mental, behavioral responses and physical (Hsieh et al, 2004). Past researchers results shows that job performance positively impacted by leaders emotion’s, inbound and outbound open innovation, self-estrangement, organization culture of both foreign and Malaysian perspective (Choudhary, Naqshbandi, Philip, & Kumar, 2017; Naqshbandi, Garib Singh, & Ma, 2016; Golden & Veiga, 2016; Naqshbandi, Kaur, Sehgal, & Subramaniam, 2015; Golden & Gajendran, 2018) Employee work stress can affect overall performance. S.Suguna (2017) says in her research that human resources practices play an important role in enhancing overall job performance in the service industry
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