An investigation of the impact of information and communication technologies in sub-Saharan Africa

Abstract

Information and communication technologies (ICT) have been in use for over three decades in different settings in Africa, but the impact of ICT on users in the region is not well documented. This paper attempts to examine the impact of ICT in sub-Saharan Africa, based on a study using a grounded theory approach. It was aimed at understanding users within their ICT applications context. Four main aspects of the impact of ICT were identified: ‘Actual impact’, ‘Potential impact’, ‘Constraints’ and ‘Actions centred around users and their reactions’. The research indicates that an understanding of ICT users’ iterative and adaptive behaviour and their day-to-day pains in coping with problems of ICT in the local context is necessary for impact assessment. The constructionist behaviour in which individuals, organisations, professionals and groups map their world and situation, and the complex action and interaction between them, imposes the structure of ICT use. This paper discusses the impact of ICT in the context of its use and the concrete circumstances of the individuals involved and the tasks undertaken, together with historical and environmental perspectives.