Abstract
Abstract Despite of the huge investments in information technology (IT), IT project success rates are unsatisfactory and still remain very low. This issue has been investigated by many researchers all over the world to identify the critical success factors. However, there is no universal agreement on which factors are significant to success. This paper presents an investigative study of the main factors that affect IT projects success in Saudi Arabian public organizations. A two-phase approach has been adopted combining qualitative and quantitative research methods. In phase I, a qualitative approach using semi-structured interview method was used to collect and analyze the data, and the findings of this phase proposed seventeen factors. Then, in phase II, a quantitative approach using questionnaire method was used to assess and validate the outcomes of phase I. The findings of the questionnaire confirmed the importance of those seventeen factors, and the critical success factors (CSFs) of IT projects in Saudi Arabian public organizations to be found are: top management support and commitment, project management, project team competency, communication management, strategic planning, training and education, partners and suppliers management, and stakeholders management.
Highlights
Information technology (IT) is the backbone of any business where it would be impossible to function without it
This paper presents an investigative study of the main factors that affect information technology (IT) projects success in Saudi Arabian public organizations
The aim of this research is to identify the critical success factors (CSFs) factors that affect the success of IT projects in Saudi Arabian public organizations
Summary
Information technology (IT) is the backbone of any business where it would be impossible to function without it. In order to enable organizations to stay competitive, attention to the issues related to successful projects has been tracked by academics and practitioners. With the expectation to make a significant contribution to the organization’s efficiency, effectiveness, and competitive positioning, there are many indications that organizations are spending enormous amounts of money investing in IT. IT project failures rates are still high in spite of the huge investments in IT. Many IT projects have been categorized as failures in developing countries, “Alongside the successes many information systems in developing countries can be categorized as failing either totally or partially” (Heeks, 2002). The rise in IT projects failure is a result of the increasing organizational impact of information technology
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