An Investigation of E-HRM Practices in Indian Tourism and Hospitality Industry

Abstract

Since the 1980s, there has been a rapid shift towards the application of information technology (IT) for business processes. Information technology is recognised as a critical driver of transition of human resource management role from an administrative to a strategic business partner. This strategic role not only adds a valuable dimension to the HRM function but also changes the competencies demanded for the success of HR professionals. The purpose of this chapter is to identify most significant E-HRM practices adopted by the Indian hospitality industry. Data were collected from the HR managers of hospitality enterprises in India. A survey methodology was chosen because it was deemed to be the most efficient way of reaching a large number of respondents, whereas the data required facilitated the use of a mail-administered questionnaire with close-ended questions. A set of 33 E-HRM practices items was initially generated from a review of management research.