Abstract
Abstract Background: Nowadays, organizations try to improve their performance by focusing on the business process orientation (BPO) perspective. This perspective views companies as a mixture of unified business processes. A few methodologies can be used for analysing BPO maturity state. The maturity model shows the level of acceptance of the process-oriented approach in the business practice of a certain company. Recognizing different BPO levels can help companies execute, improve and manage their processes. Objectives: The primary aim of this research is to give a report on BPO maturity of Croatian companies and to stress the importance of key turning points. Methods/Approach: The cluster analysis method was used to analyse the survey results. Results: Croatian companies are currently evolving from the Defined level to the Linked level of BPO maturity. Conclusions: The results of the cluster analysis have shown that companies in Croatia have to improve all key turning points, with a special emphasis on the strategic view.
Highlights
Business process management literature review shows that business process orientation (BPO) has a positive effect on business performance (Hernaus et al, 2012; McCormack & Johnson, 2001; Milanović Glavan & Bosilj Vukšić, 2017)
According to the cognition, that cluster analysis method can detect important maturity components, previous research in Croatian companies was extended and the data were analysed by using the cluster approach
With the 4.84 BPO value, Croatian companies fall in the middle of the Defined and Linked maturity stage
Summary
Business process management literature review shows that BPO has a positive effect on business performance (Hernaus et al, 2012; McCormack & Johnson, 2001; Milanović Glavan & Bosilj Vukšić, 2017). It is of crucial importance to recognize and improve key turning points or maturity components that lead companies to the level. According to the cognition, that cluster analysis method can detect important maturity components, previous research in Croatian companies was extended and the data were analysed by using the cluster approach. Organizations try to improve their performance by focusing on the business process orientation (BPO) perspective This perspective views companies as a mixture of unified business processes. Conclusions: The results of the cluster analysis have shown that companies in Croatia have to improve all key turning points, with a special emphasis on the strategic view.
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