Abstract
Many services in Abu Dhabi such as petrol stations are witnessing increasing demand and high congestion levels which adversely affect both service quality and efficiency. To help combat such a situation, this article develops a mobile-based spatial system to solve petrol station problems and to reduce the delays in service. The nearest petrol station is selected based on a match with its current congestion status (empty, full, or partially full) that will be extracted from a real-time satellite imagery analysis and Global Positioning System (GPS) earth coordinates. Secondly, the developed system automates the payment process at petrol stations using mobile devices via three payment options: website payment by credit card, use of a mobile payment registered account, or payment from a mobile credit. A reservation algorithm is also provided by which the customer can reserve a service number at a certain designated petrol pump with an authentication code that will be scanned and verified upon arrival.
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