Abstract
The objective of research paper is to introduce a conceptual model to better define environmental Critical Success Factors (CSFs) for Enterprise Resource Planning (ERP) post-implementation stage based on the Technological, Organizational and Environmental (TOE) framework. In addition, the paper adds to existing literature the CSF of external trust with customers and suppliers, which few studies have done. The previous studies and their theoretical and conceptual frameworks are developed to demonstrate a new conceptual environmental framework that embodies CSFs that empirically related to the ERP Post-Implementation Success (PIS), and add new approaches into impacts of the external trust factor on the PIS of ERP. The paper introduced a missed place of research depicting the impact of external trust on PIS of ERP and as well a shortage of a better holistic conceptual framework structured to discuss the impact of external pressures and external consultant support on PIS of ERP. DOI: 10.5901/mjss.2015.v6n6p153
Highlights
Enterprise Resource Planning (ERP) is a package of applications that integrate all connecting parts of the organization i.e. production, marketing, human resource etc
The lack of research on trust and ERP post-implementation success is the main motivation of the study, but this study suggests that future research should investigate about antecedent factors that may impacts trust between the user, supplier, customer, and the system beside empirically examine the impact of ERP external trust on ERP post-implementation success
The writers of this study suggest that further studies should keep away from restricted perspective to ERP Critical Success Factors (CSFs) that break ERP post-implementation CSFs to the small components that is partial and prepare a greater perception of ERP post-implementation by applying a comprehensive point of view that cover up all ERP postimplementation success issues
Summary
Enterprise Resource Planning (ERP) is a package of applications that integrate all connecting parts of the organization i.e. production, marketing, human resource etc. In an attempt to close this gap this study would investigate the effect of external trust of customers and suppliers to the ERP that could assure the success of ERP in post-implementation phase in order to achieve predicted benefits of ERP. To address this objective, this study used the TOE theory which has been used in several studies to examine the pre-implementation and implementation of several IS applications, such as ERP e.g. Through exhaustive review of previous studies, all the ERP CSFs in post-implementation stage covered under the external environment factors have been categorized into three factors namely: ERP external pressure, ERP external consultant support and external trust, in which most of their relationships with post-implementation success have not been empirically examined so far
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