An integrated performance measurement framework for enhancing public health care supply chains

Abstract

ABSTRACTPerformance improvement is a key step in quality management standards and awards such as ISO 9001, MBQA and EFQM. It is also indispensable in process improvement programs relying on PDCA or DMAIC. From a Supply Chain perspective, performance management is necessary to enhance its quality by improving both effectiveness and efficiency. Generally, the scope of performance management involves activities, such as defining, planning, measuring, monitoring and improving a system’s performance. This paper introduces a framework based on the Balanced scorecard (BSC) and the (SCOR) model to engineer an integrated performance measurement system for managing public healthcare supply chains. This generic performance measurement system which is meant to monitor the supply chain’s performance against its strategic objectives, is then customized to include the most relevant indicators according to the Decision-Maker’s preferences. As an illustration, the suggested framework is applied to develop a performance measurement system for the pharmaceutical products supply chain for the Moroccan public sector.