Abstract
A model categorizing job characteristics into action and information components was fitted to data from samples of shop, office, and management personnel. Successive iterations of a path analysis technique (LISREL) showed that the action and information components, through intervening psychological states of challenge and role clarity, explained substantial variance in global job satisfaction. Challenge consistently emerged as the primary determinant of job satisfaction, while the impact of role clarity varied among the three samples. Role clarity appeared to be a necessary precondition for perceived challenge. Differences among the three samples suggest that the effects of job characteristics on individual outcomes such as job satisfaction may be contingent upon the organizational setting.
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