An integrated model for the continuous use intention of Microsoft Office simulation software

Abstract

Web based training software has been used extensively as one of the instruction methods to train users in basic digital literacy skills. One such example is the simulated online learning environment. Due to the fact that students are able to interact with real time simulations, these environments are referred to as Interactive Online Learning Environments (IOLEs). At most universities in South Africa, students from all faculties are obligated to take an introductory digital literacy course during their first year of study. Due to the large numbers of students in these introductory courses, universities are predominantly making use of IOLEs to assist with the teaching and assessment of MS Office skills. Limited research has been conducted on the constructs that may contribute to the continuous use intention of MS Office IOLEs by students in higher education. The main objective of this paper is to propose a model for the continuous use intention of IOLEs. Three theoretical models were combined in order to develop this model, and include Flow Theory, Information System Expectation-Confirmation Model and the DeLone and McLean Information Systems Success Model. Results reveal that the following constructs should be included in the model to predict continuous use intention: satisfaction, perceived usefulness, perceived enjoyment, perceived ease of use and focused immersion. In addition, students' satisfaction toward MS Office IOLEs was determined by information quality, perceived usefulness and perceived enjoyment. Understanding the constructs that influence students continuous use towards MS Office IOLEs could be used by institutions, businesses and instructors to focus their efforts on improving specific aspects of these platforms that would lead to higher levels of student engagement with them. This, in turn, could lead to higher levels of academic success as students engage more with the course content and improve their MS Office skills, one of the most important skills required by all types of employers today.