Abstract
Mobile information and communication technology changed how people and businesses can benefit from government public services at any time and from anyplace. The success or failure of mobile government services is becoming more dependent on satisfying the needs and the expectations of both citizens and business organizations. This paper reviews and analyses some existing empirical studies that examine m-Government acceptance in some developing countries. Then, a new integrated conceptual model for examining some important key factors that may affect m-Government acceptance in Jordan from user perspective was proposed. An empirical test was conducted using a questionnaire to explore the effect of the following factors: Trust in mobile channel, trust in government, perceived usefulness, perceived ease of use, relative advantage, compatibility, complexity, service quality and user satisfaction on the behavioural intention to use m-Government applications. Finally, justification of the proposed integrated model and formulation of the associated hypotheses was conducted.
Highlights
Information and Communication technology (ICT) is gradually becoming more important part of our daily life
Seven hypotheses were proposed to test the impacts of perceived ease of use (PEOU), perceived usefulness (PU) and quality of service on the citizen's satisfaction that can together with trust in mobile technology, trust in government and compatibility affect the citizens’ behavioral intention to use of m-Government services
The first regression model was tested by multiple regression analysis between citizen satisfaction as a dependent variables (DVs) and PEOU, PU and quality of service
Summary
Information and Communication technology (ICT) is gradually becoming more important part of our daily life. Mobile services has emerged as a result of the significant growth in ICT such as mobile technology (i.e. WAP and Satellite), mobile devices (i.e. smart phones, handheld and laptop computers) along with instant messaging (i.e. SMS and MMS), other Internet services and web applications [1]. These technologies presented many new opportunities for mobilizing the collaboration and interaction between humans, firms and organizations by employing the power of mobile networks to close the connectivity gap between them and provide access to innovative mobile services from anywhere at any time. Due to the massive penetration rate of mobile devices among public citizens, these governments moved from electronic government (e-Government) to mobile government (m-Government) to develop the social life in their countries via facilitating the delivery of government public services and information to citizens and firms [6]
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