Abstract
The analysis of trust in the governments and the authorities has been a source of study in recent years, especially by the impact it has on facilitating economic growth and stability in developing countries. This paper analyses the institutional trust in Ecuador using data from an adapted survey of the European Social Survey. A synthetic indicator of institutional trust of Ecuadorian citizens is obtained by applying a fuzzy hybrid multi-criteria method. The analysis is based on six different dimensions, namely: (1) The Local Government (City Hall); (2) The Judicial System; (3) The Politicians; (4) Political Parties; (5) The National Parliament; and (6) the United Nations. The results obtained for the country, the nine provincial conglomerates and the gender segments show that institutional trust is not homogeneous among the provincial zones and that males trust more on institutions than females. The paper offers interesting insights to practitioners, researchers, academics, political scientists, and policymakers interested in Latin America. Suggestions for future research in the area, having in mind the existing data availability limitations, are provided.
Highlights
Trust is a crucial intangible for all businesses and organisations that facilitate companies to do business and people to live in society
As the aim of this research is to measure the trust in institutions, the main questions of this module are based on six different institutions, namely: (1) Local Government; (2) The Judicial System; (3) The politicians; (4) The political parties; (5) The National Government; and (6) the United Nations
The results show that men experience more institutional trust than women
Summary
Trust is a crucial intangible for all businesses and organisations that facilitate companies to do business and people to live in society. Managers must always take into account this intangible since one of the main prerogatives is to generate trust within the organisation and customers. It is a key driver for the company, regarding the good employees’ performance and as a demand marketing tool. There are multiple layers of a company, like, for example, the shareholders or the owners, the customers, and the employees. For this reason, business trust has multiple dimensions that are based on actions and behaviours [1]
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