Abstract
From a managerial perspective, the rapid diffusion of actions and strategies accelerating the digital transformation of institutions is critical for success. However, in education, business, and management studies, digital transformation can be understood as simple evolutionary processes that enable business models, operational processes, and experiences to be made quickly and efficiently by institutions and agents. This aspect can sometimes lead to opposition, especially when little information is available or in situations of high uncertainty. This research aims to evaluate the involvement of an institutional ecosystem in the digital transformation at universities. Using data collected in Chile, this paper analyzes how the adoption of technologies by universities provides a context for understanding digitalization, measured by the IAU World Higher Education Database (UNESCO). The main finding of this paper is that there is a wide and relevant range of impacts of technological change in higher education institutions, particularly in the categories of values and operations. Additionally, this work serves as a repository of knowledge applicable to similar situations considering the specificities of each particular case. The importance to intervene in relation to certain variables at different levels of managerial performance is described and the implications for higher education institutions are discussed in these pages.
Highlights
The traditional characterization of information and communication technologies has focused on disruption and innovation [1] since digitalization has been observed (AI -artificial intelligence, IoT –Internet of Things, cloud computing solutions, among others) [2], including operational activities with a creative dimension, such as gamification, machine learning, virtual and augmented reality, and videogames [3,4]
An instrument was carried out to measure the elements of the research proposal, which was applied to some higher education institutions, and a general assessment of the results was performed when applying the proposal to universities, in Chile
This report focuses on the national context in which higher education institutions are operating to assess to what extent higher education institutions are operating in an environment conducive to digital transformation
Summary
The traditional characterization of information and communication technologies has focused on disruption and innovation [1] since digitalization has been observed (AI -artificial intelligence-, IoT –Internet of Things–, cloud computing solutions, among others) [2], including operational activities with a creative dimension, such as gamification, machine learning, virtual and augmented reality, and videogames [3,4]. The adoption of technologies by universities is related to a paradigm shift [8,9] where technology is configured as a complex environment that enables digital learning, facilitates several learning experiences, and improves teaching materials and the training process in general [9,10,11]. For this reason, educational institutions have risen as relevant actors regarding innovation [12]. This paper refers to the digital transformation as a necessity in higher education institutions [12,13], and presents evidence of the relevance and impact that it has in the
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