Abstract
This paper presents an innovative fuzzy-based multicriteria decision making method for evaluating the performance of appropriate electronic exam systems in the higher education environment. Linguistic terms are used for representing the decision maker's subjective assessments. To ensure the efficiency of the computation process, fuzzy numbers are used to approximate the linguistic terms in evaluating the relative importance of the evaluation criteria and the performance of individual electronic exam systems. To greatly reduce the cognitive demand on the decision maker, the pairwise comparison technique is adopted for evaluating the performance of alternative electronic exam systems and the relative importance of the evaluation criteria. The concept of ideal solutions is introduced for calculating an overall performance index for every electronic exam system alternative across all criteria. An example is presented for demonstrating the applicability of the fuzzy-based multicriteria decision making method.
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