Abstract
The COVID-19 pandemic has presented innumerable clinical and non-clinical challenges. The global healthcare community has responded with a tsunami of guidelines as the world grapples to understand this new disease. In order to communicate in this ‘infodemic’, guidelines need to be simple, well designed and shared at speed. During the surge phase of the UK COVID-19 experience, healthcare professionals were faced with communicating sensitive, difficult and emotive information to relatives on an unprecedented scale. We identified a need to support our colleagues with communicating clinical uncertainty and also breaking bad news to relatives, largely over the telephone, due to hospital visiting restrictions. Our experience as palliative care …
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