An Incident Management System for Debt Collection in Virtual Banking

Sareh Saberi,Seyyed Mohsen

doi:10.14569/ijacsa.2016.071245

Abstract

An astonishing peak volume of bad loans in most countries, including Iran, is one of the latest manifestations of deep disorders which inhibited banking system from performing its main duty to promote development plans over a long period. Main mission of banking system is to link savers and those economic actors who need financial facilities. Banks, as intermediaries, receive interest from the second group and pay interest to the first group. During the last 10 years, millions of people have been controlling their financial lives online in the developed markets. Counters of access to electronic money and electronic wallet have increased currently. Bad loans increase as more facilities are provided for customers. Therefore, a mechanism is required for debt collection without any need for physical bank and improvement of this process using incident management system.

Highlights

Information technology is known as an integral part of all industries and areas of activity
This study develops a system which can improve debt collection and return these financial resources to the banking industry [1, 2, 3]
Results of the survey of 100 customers analyzed by Kano model show that customers are most concerned with attractive factors followed by must-be and basic factors considered in virtual banking

Summary

Introduction

Information technology is known as an integral part of all industries and areas of activity. Part of financial resources of banks and financial and credit institutions, which are granted to recipients of facilities, is in the form of bad loans. This group of customers discourages re-granting of financing facilities and ideal banking services to customers. Credit risk has been always a threat to banking activity. The risk of non-repayment of loans taken from banks is always considered as bad loans in financial headlines. Banks have been always concerned with observation of bad loans to granted facilities. This study develops a system which can improve debt collection and return these financial resources to the banking industry [1, 2, 3]

Methods

Results

Conclusion