An Implementation and Evaluation of User-Centered Requirements for Smart In-house Mobility Services

Abstract

In smart cities we need innovative mobility solutions. In the near future, most travelers will start their multi-modal journey through a seamlessly connected smart city with intelligent mobility services at home. Nevertheless, there is a lack of well-founded requirements for smart in-house mobility services. In our original journal publication [7] we presented a first step towards a better understanding of the situation in which travelers use digital services at home in order to inform themselves about their mobility options. We reported three main findings, namely (1) the lack of availability of mobility-centered information is the most pressing pain point regarding mobility-centered information at home, (2) most participants report a growing need to access vehicle-centered information at home and a growing interest in using a variety of smart home features and (3) smart in-house mobility services should combine pragmatic (i.e., information-based qualities) and hedonic (i.e., stimulation- and pleasure-oriented) qualities. In the present paper, we now extend our previous work among an implementation and evaluation of our previously gained user insights into a smart mirror prototype. The quantitative evaluation again highlighted the importance of pragmatic and hedonic product qualities for smart in-house mobility services. Since these insights can help practitioners to develop user-centered mobility services for smart homes, our results will help to maximize customer value.