An Impact of Occupational Stress and Job Satisfaction among Women Employees in Shopping Malls with Special Reference to Chennai Metropolitan City

Abstract

Retailing sector is one of the booming industries which show the witness revolution in India. It provides large employment opportunities for several disciples in this current scenario. However with the growing retail entities marching towards high level, it also provides the platform towards stress in their daily life. Shopping mall has opened a vast employment opportunities to all kind of disciples with minimum qualifications. Similarly it is one of the factors which bridge the situation between the occupational environment and employee wellbeing related to health. Exclusively women employees who is working in retail outlets facing a severe problems of stress and they were mainly allotted to challenging work such as serving the customer with food stuffs, groceries, cosmetics, kids product, jewelry, home decors, apparels, game centers, including tough jobs like security, billing, counseling, guiding and housekeeping etc. This research study aims to analyses the occupational stress which direct towards health stress in their routine procedure by focusing on women employees stress in shopping mall. The primary data was collected using structured questionnaires and the opinions were recorded using likerts five point scale and the result was validated using Cronbach's Alpha test and Factor analysis. The sampling method used to identify the representative sample was Convenience Sampling. The result found that KMO measure of sampling adequacy is 0.673, Bartlett‟s test of Sphericity with approximate Chi-square value 2364.698 are statistically significant at 5% level. This shows that the sample size is adequate for 24 variables to identify the predominant factors.