An identification of a model for digital library critical success factors

Abstract

PurposeA significant amount of digital repository research and development activity is taking place worldwide, which calls for the investigation of issues identified as critical to the development, management and sustainability of these repositories. The purpose of this paper is to establish a comprehensive set of critical success factors (CSFs) that would enable successful digital libraries implementation.Design/methodology/approachThe design of this study is exploratory in nature due to lack of previous research about CSFs in digital library projects. The paper builds the research framework to find CSFs for digital libraries initiatives by collecting possible factors from literature on CSFs of information systems; and feedback from ten experts who have had experience in digital library research and development as well as implementation, through e‐mail interviews. Six dimensions in the enterprise architecture framework (namely motivation, resource, people, process, location and time) needed to create the environment in which digital delivery can be effective and sustained, are mapped with the CSF established from the literature.FindingsThe results revealed six dimensions of CSFs and 36 potential success factor statements contributed by the study participants. Based on these findings, this paper postulates that successful deployment of a digital library implementation may depend on this set of success factors. The identification of these factors has important implications on digital library development.Originality/valueThere has been no comprehensive study on the success factors of digital libraries in the library and information science context, as such, no investigation of the factors in some real‐life contexts of digital library activities. It may help digital library start‐ups to understand what sources and services they need to develop to make their applications successful in an already very populated network. Both researchers and practitioners in the field of digital libraries may value the novelty and results of this study.