An Exploration of the Various Dimensions of Organisational Citizenship Behaviour

Abstract

This study is an attempt to explore the various aspects of organisational citizenship behaviour among employees. In a world where employee’s morale and loyalty are under the scanner, citizenship behaviour offers bright hope for the organisation.A country’s citizenship does not merely come by just living in that country; it is gained by meeting the legal requirements of a nation. A country is benefitted by citizens who voluntarily contribute in their ways towards the growth of the nation. Same way when the employees give their best, as they feel responsible along with a strong sense of belongingness for the organisation, they reflect organisational citizenship behaviour. Organisational Citizenship Behaviour (OCB) is the voluntary actions and behaviour by the employees, which are not a part of the job description but benefits in the efficiency of the organisations. The paper’ first objective would be to study what induces citizenship behaviour among employees. Personal characteristics and attitudes could play a big part in determining the employee’s behaviour. On the other hand, the organisation’s policies and environment also is a crucial factor in determining OCB. The next objective of the study is to analyse the impact of OCB. Though the positive effect is always favoured, this research explores if there could be any negative impact of citizenship behaviour on the employees. The study is based on the views of 100 respondents who belong to private corporate firms within Chennai city only. The influencers and impact of OCB are discussed as the various dimensions in the study.