An examining the relationship between the trust in supervisors and interactional justice among the tourism employees

Abstract

In recent years there has been a great increase in the number of researches dealing with trust in different disciplines. The reason of this increase is as modern societies become more and more complicated and disciplines pay more attention to reasons of human behaviour. One of the sectors that human behaviour has a vital and important role is tourism industry. Knowing the level of trust that employees have for their supervisors in tourism industry will help the enterprises to increase the level of their service quality and their effort to survive for along time in this competitive environment. When employees trust their supervisors, their added value to the enterprise will increase and they will contribute more to enterprise to reach its pre-set goals. In this study it is aimed to determine the level of trust that tourism employees have for their supervisors and possible results of trust level for the enterprise. In regression test made between trust in supervisor and interactional justice perception, trust in supervisor can be explained by interactional justice with 63%.