Abstract
Amid the widespread impact of COVID-19, mobile financial services (MFS) have experienced extensive requests due to the failure to perform physical installments and the need for secure transactions. This trend cannot end the utility of cash but it may promote portable monetary administration toward a cashless world. MFS is anticipated to have a bright future as m-commerce increasingly becomes widely known. This study proposes the choice of making a trial and assessment research facility by using a fuzzy model as the most expository device. General forms of a triangular fuzzy number are subjective categories for a linguistic variable. Linguistic variables take on values defined in their term set, that is, the set of linguistic terms. The essential components, including personal innovativeness, transaction completeness, user-friendliness, anonymity, and privacy, are causal competitive advantages of the mobile payment system framework and may play a critical part in reacting to MFS. This study shows that transaction completeness, innovative interface design, privacy, and security facilitate MFS adoption. Furthermore, reliability is necessary to enhance trust in the MFS technology. This study draws on the outcomes of administrative suggestions and recommends a few observational strategies to improve the monetary administration in the MFS industry.
Highlights
COVID-19 will most likely accelerate digitalization leading to the absence of mediumterm exercises from the division of financial services
Multi-criteria decision-making method (MCDM) includes several techniques that allow rating various criteria and ranking them based on the opinions of industry experts
The MCDM method can significantly reduce the cost and time to create an appropriate framework for problem-solving
Summary
COVID-19 will most likely accelerate digitalization leading to the absence of mediumterm exercises from the division of financial services. Medium-sized banks may be affected the most because procuring fetched efficiencies with huge IT speculations will be difficult. Managing an account division will favor profound rebuilding, winding up of banks, and solidifying the remaining ones. In the post-COVID-19 world, political deterrence to cross-border mergers will rise as states will become more protective of their national interest, and managing an account champion could be a major arrangement [1,2,3]. Customers have increasingly shifted to online shopping to purchase items they need
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
