An Examination of Quality Management System Implementation in Egyptian Contracting Companies

Abstract

AbstractThe construction industry is a leading sector in the Egyptian economy. In 2020, its gross domestic product share was $23.75 billion, representing 6.7% of the total gross domestic product. While the construction investments reached $2.6 billion, representing 8.7% of Egypt’s total investment. However, in many cases, it is characterized by poor quality and performance. Many industries claimed that adopting a quality management system (QMS) enhanced their performance, productivity, and profitability. Previous research widely explored QMS implementation in different industries; only a few studies focused on the implementation and its key aspects in the construction industry, especially in developing countries. This paper aims to highlight the current QMS implementation status in Egyptian contracting companies and examine QMS implementation barriers, benefits, and critical success factors (CSFs). Accordingly, a survey questionnaire was distributed among top managers and quality management representatives. The findings indicated that resistance to change is the main barrier that encounters Egyptian contractors, while the top benefit identified is improved customer satisfaction and confidence. Besides, top management commitment and leadership was recognized as the essential factor for implementing QMS successfully. This study provides an insight into QMS implementation in Egypt to facilitate its successful implementation and promote quality management practices improvement in contracting companies.