Abstract
Deficiencies in employees' reading and writing skills cost businesses $25 to $30 billion each year in lost productivity, accidents, errors, scrap rates, and rework expenses. These problems can be mitigated by improving performance through skills education. Using an adapted model of Nadler and Lawler's (1977) expectancy theory, this study investigates the relationship between basic skills education and employee performance. This study lends support to the hypothesis that average performance is higher for employees who receive basic skills education than for those who do not.
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