Abstract
Today Knowledge Management and innovation have become factors for success. Organizations must compete in such complex and competitive environment in order to stay competitive. The organizations must know how to implement and distribute knowledge in the organizational process in order to achieve a sustainable competitive advantages. The organizations have invested heavily in building Knowledge Management Systems. Knowledge Management is essentially important especially in airline industry. In order to prove the previous statement, an airline industry – British Airways has been chosen to show how the industry has applied and used Knowledge Management in managing their business. British Airways has applied Knowledge Management in strategic planning, communication and customer experience.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
