Abstract
We consider a multi‐server queuing model with two priority classes that consist of multiple customer types. The customers belonging to one priority class customers are lost if they cannot be served immediately upon arrival. Each customer type has its own Poisson arrival and exponential service rate. We derive an exact method to calculate the steady state probabilities for both preemptive and nonpreemptive priority disciplines. Based on these probabilities, we can derive exact expressions for a wide range of relevant performance characteristics for each customer type, such as the moments of the number of customers in the queue and in the system, the expected postponement time and the blocking probability. We illustrate our method with some numerical examples.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.