An evaluation system based on concepts and components of end-user computing competency

Abstract

In a computing environment, the computing capability of an end-user mostly influences the performance of individual business tasks. It needs the evaluation and management of end-user computing capability. This study presents an evaluation system that comprises an evaluation model, evaluation method and process. The evaluation model has four evaluation domains and evaluation items. The model construct was verified by factor analysis and reliability analysis through a pilot test. The application of the developed system was confirmed by applying it to evaluating the end-users in a computing environment and presenting its results. This system will contribute to developing a practical evaluation system and improving the end-user computing capability.