An Evaluation of User Satisfaction with Library Services at the University of Limpopo , Medunsa Campus ( Medical University of Southern Africa )

Abstract

The study defined User Satisfaction as an evaluation of a product or service in terms of whether that product or service has met their needs and expectations. The aim of the study was to evaluate the services and resources which the library provide and find out if the users are satisfied with them. The library plays an important support role in any university. It supply information needs to students and staff. The study focused mainly on the following problem areas; type of services required by the users, adequacy of information resources and user satisfaction of the services they receive. Three hundred and twenty seven (327) questionnaires were distributed to students, academic staff and administrative staff. 233 out of 327 questionnaires issued were received back yielding a 71% response rate. Microsoft Excel was used to analyse data collected. It was discovered that the users do make significant use of the library, its services and resources. The following are the main findings: that users do visit the library frequently, make use of the books, are satisfied with library hours, registration process and the staff members. It was drawn that there are some areas that need attention like the increase of book and journal collection, photocopy machines, improvement of the internet service, increase of library hours and improvement of the services from library staff. The study therefore recommends the following: the increase of book and journal collections, improvement of internet facility and photocopy service, that the library hours are increased and that staff are trained in maintaining high level of user satisfaction.