AN EVALUATION OF THE EFFECTS OF REGULATORY AGENCY ON PROJECT SUCCESS IN LAGOS STATE

Abstract

Literature on regulation concentrated on the analysis of the policy on regulating agencies and the rules and guidelines associated with the policies. The effects of regulation on specific firm or industry have not been fully discussed. This study assesses the situation by examining the effects of regulation on project success in pure water production. Survey research design was adopted for this study. Copies of the questionnaire used for the study were administered to members of staff of NAFDAC Lagos State, owners of pure water companies in Lagos state and pure water sellers. Members of staff of NAFDAC, Lagos State, were selected using stratified random sampling technique and purposive sampling technique, while pure water sellers were selected using judgmental sampling technique. The questionnaire for this study was validated using content validity. The reliability of the questionnaire was also confirmed by determining the reliability correlation coefficients of the data collected at two different periods, which was equal to 0.851. The data collected for the study were presented using charts, tables, percentages and frequencies, while the stated hypotheses were analysed with the aid of correlation analysis and regression analysis. The findings revealed that 85% of the variation in product quality is accounted for by consumer protection policies; 72.6% of the success recorded in operations and activities of pure water manufacturers is accounted for by efforts of NAFDAC regulation; and that there is a significant relationship between regulatory processes and client satisfaction (r = 0.775, p = 0.000). Based on these findings, the study therefore recommended that NAFDAC should partner with state governments to create State-NAFDAC so that the gains will permeate all the nooks and crannies of the country and that pure water producers must have project management skills and knowledge as they carry out their work in the community.