An Evaluation of The Effect of ICT on Job Characteristics in Kenyan Banks: Case of Banks in Nakuru Town

Abstract

This study sought to evaluate the effect of the ICTs on job characteristics of employees as characterized in the banking sector, case of banks operating in Nakuru- Kenya. The focus of the study was on the effects of ICTs on the five job characteristics namely; skill variety, task identity, task significance, autonomy and feedback, in the job characteristics model (JCM). The study used descriptive survey research design. Data collection was undertaken by use of questionnaires, edited and processed using Statistical Package for Social Sciences for windows version 20.0. Pearson’s coefficient of correlation (r) was used to assess the effect of the ICTs on job characteristics. A within subject comparison using ANOVA followed by a Levene's test was conducted to test the mean differences of job characteristics within the employees who reported use of ICTs and those who did not. The findings indicated that use of ICT had significant positive influence on the job characteristics as hypothesized.