An Evaluation of a Training Management System Adoption in A Public Sector: A Case Study

Abstract

Information systems is evaluated to determine its success in fulfilling organization requirements and intended purposes. Information systems is meant to improve work process effectiveness; however, various problems result in user dissatisfaction and low system acceptance. The problems include system inability to fulfill user requirements, process inconsistency, unintuitive user interface, data entry, lack of user involvement in system development, and insufficient training. Therefore, we identified factors that influence the information systems adoption and the related aspects that need to be improved in order to optimize the system potentials. We evaluated a training management system in Malaysia's public sector from the user and socio-technical perspectives using the human-organisation-technology-fit (HOT-fit) framework. We performed a case study evaluation using interview, observation, and document analysis methods. The structured and specific measures in the HOT-fit framework facilitated the system evaluation. Positive factors include ease of use, information relevancy, good technical and management support, effective communication and strong relationships. In contrast, factors such as slow system access, user attitude, shortage of technical staff, task constraint, and leadership or policy changes affect system adoption negatively. System net benefits motivated users to use the system.