An Evaluation Capacity-Building Process for Sustainable Community IT Initiatives

Abstract

Participatory evaluation methodologies are considered to produce many positive and empowering impacts. However, given the complex power, knowledge and discursive issues involved and other factors, use of these methodologies can have contradictory effects. This article presents results from the implementation of a process that aimed to build the capacities of people in two Australian rural communities to evaluate their local communication and information technology (C&IT) initiatives. The ‘LEARNERS’ process used participatory action research and participatory evaluation methods, and took an inclusive ‘whole of community’ approach. The process aimed to enhance community development and to facilitate community empowerment, participation and leadership, particularly for women. Rigorous analysis of the impacts of the project found that it was effective in producing various degrees of social, technological, political and psychological empowerment. However, some corresponding disempowering impacts were also identified. The strengths and limitations of this evaluation capacity-building process and the lessons learned are considered.