An enhanced framework for aspect-based sentiment analysis of Hotels' reviews: Arabic reviews case study

Abstract

This research proposes a framework for aspect-based sentiment analysis (ABSA) of Hotels' reviews. The proposed framework consists of: (a) a reference human annotated Arabic dataset to support ABSA tasks such as aspect category identification, opinion target expression extraction, and opinion sentiment polarity. The dataset was annotated on both sentence-level and text-level, (b) baseline approach where a Support Vector Machine (SVM) was trained as part of the ABSA tasks, (c) baseline experiments and results, and (d) a common evaluation technique to provide a unified evaluation of future research working on the same dataset and ABSA tasks.