Abstract
Purpose: Recently natural disasters frequently occur all over the world. However, the stakeholder management of post-disaster reconstruction is often a neglected field because of its particularity. This study investigates a model of stakeholder management for managers in post-disaster reconstruction project. Design/methodology/approach: Based on the interpretation system model, this study makes a deep analysis of the stakeholder management of post-disaster reconstruction with the case of reconstruction project in Wenchuan. Findings: The results reveal that the managers should take divergent actions to collect data of stakeholders in different situations. The discovering mode is suitable in a simple stakeholder environment and the undirected viewing mode is suitable in a relatively complex environment. Practical implications: This paper establishes a scientific archived management report of the stakeholders in Wenchuan reconstruction project to provide the suggestions and the experiences for the future projects. Originality/value: Past stakeholder management models are not suitable in reconstruction project because of its particularity. This study takes interpretation system as a new model for stakeholder management in reconstruction project, allowing managers to take the optimal actions in different stakeholder environment.
Highlights
In recent years, natural disasters, such as earthquakes in Wenchuan, tsunami in Japan and other disasters frequently occur, which attract the eyes of the world
This study takes interpretation system as a new model for stakeholder management in reconstruction project, allowing managers to take the optimal actions in different stakeholder environment
The majority of people had resentment about it, causing some conflicts between the residents and the construction unit; in order to finish total project smoothly, the construction unit shortened construction period repeatedly, requiring higher workers and technique. This project belongs to the “turnkey mode”, which means that the construction and management work of post-disaster reconstruction project belonged to the project department, and construction unit returned to government when finishing the project
Summary
Natural disasters, such as earthquakes in Wenchuan, tsunami in Japan and other disasters frequently occur, which attract the eyes of the world. Some post-disaster reconstruction projects may have relatively complex stakeholders network, including the competition of interests among design unit, construction unit and supervision unit, the problem of benefit distribution between local residents and local companies and the conflict between workers and local residents in daily life In this kind of situations, the stakeholder environment is difficult to analyze accurately. For complex stakeholder network in the post-disaster reconstruction project, the managers should choose Undirected Viewing Mode, namely take passive actions to collect data in unanalyzable stakeholder environment. The managers should choose Discovering Mode for relatively simple stakeholder network in the post-disaster reconstruction project, taking active actions to collect data in analyzable stakeholder environment. Managers should determine whether the stakeholder environment could be analyzed choose suitable actions to collect data
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