Abstract
The importance of information technology (IT) in total quality management (TQM) has been described widely in the literature. However, empirical evidence for such a claim is still not well established. This paper has empirically explored the use of IT to support TQM processes in the Malaysian public sector. The findings reveal that the level of IT usage varies among the nine dimensions of TQM. Important innovations and information and analysis exhibit high levels of IT usage whereas quality results and supplier quality assurance are associated with significantly lower level.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
