Abstract
This research is intended to evaluate the efficiency of proceures and processes used by the King Abdulaziz International Airport (KAIA) in Jeddah, Saudi Arabia with the help of Six Sigma. For, we have framed different objectives for analyzing the effect of six sigma in decision makings and quality control of the KAIA. The aim is also to find out the relationship of Six Sigma on an information system used by KAIA. We have used the qualitative research method (semi-structured interview method) with the target population of five employees working at KAIA. Qualitative data was collected from participants through transcribed, audio-recorded and codes. Thematic analysis was carried out in order to obtain the study result. Our study finds that there is a significant effect of Six Sigma in streamlining of all the processes of KAIA, which contributed towards the improvement of the quality and providing better control. We found that the KAIA applies KPIs to measure the decision makin, empowering the decision makers or managers. We have also reflected on the role of Six Sigma towards the effective performance of individuals in finance, customer support, and internal business process and team development.
Highlights
Six Sigma is a set of techniques and tools which can be used assess the effectiveness of business processes
What is the relationship of Six Sigma on an information system in King Abdulaziz International Airport (KAIA)? Significance, scope and limitations of the study
Figure 3. shows the effect of Six Sigma on decision making process of organizations. It is noticed from the finding as for the role of Six Sigma involved in decision making of process streamlining
Summary
Six Sigma is a set of techniques and tools which can be used assess the effectiveness of business processes. Six Sigma is an arrangement of strategies and devices for process change. It was created by Motorola in 1986. Jack Welch made it integral to his business procedure at General Electric in 1995. Today, it is utilized as a part of numerous mechanical segments. Six Sigma was utilized by many organizations as a well-organized procedure in order to enhance the overall performance of all processes carried out by organisation's in general through developing Key Performance Indicators (KPI) [1]
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