An empirical research on relationships between subjective judgement, technology acceptance tendency and knowledge transfer.

Yu-Hsi Yuan,Guodong Li,Wan-Fei Chen,Hsiao-Ming Chen,Jiangtao Wang,Chien-Yun Dai,Sang-Bing Tsai,Chia-Huei Wu,Yong Deng

doi:10.1371/journal.pone.0183994

Abstract

The purpose of this study was to explore the relationships among employees' usage intention pertaining to mobile information devices, focusing on subjective judgement, technology acceptance tendency, information sharing behavior and information transfer. A research model was established to verify several hypotheses. The research model based on integrated concepts of knowledge management and technology acceptance modeling. Participants were employees of enterprises in Taiwan, selected by combining snowball and convenience sampling. Data obtained from 779 e-surveys. Multiple-regression analysis was employed for hypothesis verification. The results indicate that perceived ease-of-use of mobile devices was affected by computer self-efficacy and computer playfulness directly; meanwhile, perceived ease-of-use directly affects perceived usefulness. In addition, perceived ease-of-use and perceived usefulness can predict information-sharing behavior in a positive manner, and impact knowledge transfer as well. Based on the research findings, it suggested that enterprises should utilize mobile information devices to create more contact with customers and enrich their service network. In addition, it is recommended that managers use mobile devices to transmit key information to their staff and that they use these devices for problem-solving and decision-making. Further, the staff’s skills pertaining to the operation of mobile information devices and to fully implement their features are reinforced in order to inspire the users' knowledge transfer. Enhancing the playfulness of the interface is also important. In general, it is useful to promote knowledge transfer behavior within an organization by motivating members to share information and ideas via mobile information devices. In addition, a well-designed interface can facilitate employees' use of these devices.

Highlights

When taking a comprehensive view of the knowledge economy era, it is clear that knowledge has become an important competitive element [1][2]
This paper primarily focuses on knowledge management, discussing the use of mobile information devices as media for knowledge transfer, and explores cause-effect relationships among the following variables pertaining to current employees of Taiwanese enterprises: “subjective judgement” and “technology acceptance tendency”, “information sharing behavior” and “knowledge transfer”
These testing results of convergent validity and discriminant validity in the scale chart show that the measurement standards had matched

Summary

Introduction

When taking a comprehensive view of the knowledge economy era, it is clear that knowledge has become an important competitive element [1][2]. The American Productivity and Quality Center (APQC) defines knowledge management as a behavior that systematically enables information and knowledge to grow, flow, and further produce values [4]. The act of knowledge management is “a process to deliver right knowledge to right people at right time, and to help its sharing and further improve organizational operations” as specified by O’Dell & Hubert [5]. In the report “The Knowledge-based Economy” from The OECD (Organization for Economic Co-operation and Development) [6]: it is suggested that an economical structure based on knowledge and information acting as the foundations for production, distribution and utilization will be a main model for future economic development. Economic growth and productivity enhancements in organizations rely on effective knowledge management of manpower and information technology[7]

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Results

Conclusion