AN EMPIRICAL INVESTIGATION ON THE PERFORMANCE OF THE COMPONENTS OF QUALITY MANAGEMENT: IN THE CASE OF ETHIOPIAN MANUFACTURING COMPANIES

Abstract

The main issue that requires careful consideration if organizations want to surpass their competition is quality management. The ability to create high-quality goods that meet or exceed customer expectations is critical to the survival and profitability of any government or private manufacturing enterprise. The purpose of this article is to examine the performance of the quality management components in Ethiopian manufacturing firms. Based on the literature reviewed four crucial quality management components were identified (i.e. quality planning, quality control, quality assurance, and quality improvement). As a result, the variables were used to create the conceptual framework and survey questions. Descriptive statistical analysis was used to analyze the data. The results indicate that the performance of quality management components in selected manufacturing companies was found to be low throughout all tents, including quality planning, quality control, quality assurance, and quality improvement.