An Empirical Investigation on the Efficiency of Healthcare Companies with Data Envelopment Analysis Model

Abstract

Healthcare service quality plays an important role in today’s competitive environment. The people are very concern on their health status nowadays and willing to seek an affordable treatment from the healthcare companies. Besides affordable treatment, the people are also particular on the healthcare efficiency as the quality of the services and companies performance aresignificantly determined by the company’s efficiency. Data Envelopment Analysis (DEA) is a mathematical linear programming model which is utilized for measuring the efficiency of the companies as the ratio of the sum-weighted outputs to sum-weighted inputs. The objective of this study is to evaluate and compare the efficiency of the healthcare companies in Malaysia withDEA model. In this study, the data consists of 12healthcare companies that are listed in Malaysia stock market. The period of study is from year 2011 until 2015. The results of this study show thatAHEALTH, HAIO, IHH, PHARMA and YSPSAH are ranked as efficient healthcare companies. This study is significant because the DEA model helps to identify the efficient healthcare companies based on multiple inputs and outputs.